Manual Phone calls are done via our company softphone which is fully integrated with our ERP-CRM online system. This softphone can be integrated with any other CRM.
Company employees can do direct phone calls from the customer list or from General Top menu.
Manual Call Features
- Call to any phone number
- Automatic detection local time by the phone area code
- Call to employee extension
- Transfer call to an internal extension or external phone number
- Setting Call result
- Setting relations between call result and customer status
- Check personal Voicemail
- Check employees Voicemail
- Send text messages
- Play previously recorded messages to the client during your call
- Possibility to listen to your recorded calls directly from E-CRM customer history or phone history